Hi I am in the process of implementing smart card logon for remote users who connect into the office using an Zywall SSL VPN solution. The two users I have setup to use smart cards have not had a problem logging into our terminal server using the smartcard and pin however one user is having an annoying problem.
They are using a Windows 7 laptop joined to our domain and connecting to a Windows 2008 terminal server. Basically for one user when logging on to the terminal server the user selects smartcard logon and enters their pin then 1 in 3 times the remote desktop session will load up fine. However most of the time when they try and connect they are faced with the windows login screen asking for for a username and password with no option to change user or select a smart card login.
The lady in question is getting annoyed with her smartcard dongle because of this now and wants to go back to her username and password. We did a remote session and for me the logon worked fine 1 in 3 times however she is insisting that this morning she tried 20 times in a row and got the username/password prompt.
I had a look at the event log on the terminal server system, application and security but couldnt see any errors relating to this happening.
We are using Gemalto GemPC Shell Token V2 (IDBridge K30) dongles with Gemalto IDPrime .net smartcards.
Any ideas would be great as I am finding information on Smartcards a bit lacking when searching the web.
Kind regards Graham
