Hello,
We've search several solutions over the network but in our enviroment nothing helps.
in the company we have a problem with freezing RDS Hosts. Usually looks like:
- Someone is calling to us end tell that some software is crashed and he cannot run it again / Cannot logout/login.
At First we thought that is a software problem (very often we saw that excel has 100% cpu), we've update office 365.
at the Begining of the creash we see error in event log:
"A timeout was reached (30000 milliseconds) while waiting for the ServiceName service to connect."
Usually it stars with UmRdpService but we recieve it in several another services.
What's more we found strange behavior during this problem - we see that number of active sessions is going down... but total session are growing very fast (example we have 20 sessions on the host, total session ~30, during our crash we have 5 active session but 100 total sessions).
During this crash we usually cannot log into domain accounts, very often we cannot log in local account.
We tried to reset services, disable priter redirection, try to update OS system with Office 365 - no luck.
What's more in the event log we have many errors like:
-20499 "Remote Desktop Services has taken too long to load the user configuration from server \\XXXXXXXXXXXX for user XXXXX
-1152 "Failed to create KVP sessions string. Error Code 0x8007007A"