Hello all,
We have been transitioning some of our remote servers from 2012 R2 or 2016 to 2019 when we recently saw this issue. We have an application that is installed on the server and published as a RemoteApp for the users. When the application launches,
there is a Splash Screen that shows the version and information about the app while it is loading. As the Login dialog box for the app is opened, the Splash Screen is closed several seconds before it opens. The problem is that the Splash Screen is stuck on
the screen. If the Advanced RemoteFX setting in Group Policy is active, the screen will remain in full and if it is disabled, it will leave a Black Box in the exact location that the Splash Screen had been.
There is another thread about this in Terminal Services and there are no answers or responses since May (except what I have recently added). This is exactly what we are also seeing. (I cannot post the link as the system will not allow me)
Really do not want to have to pay Microsoft for an incident to get an answer as to why this is not working as it does in 2012 R2 and 2016 without any issues. The version of 2019 is Version 1809 Build 17763.652. For the Client PC, this happens with Windows 10 Version 1809 Build 17763.503 and Windows 7 Version 6.1 Build 7601 SP1.
Any help would be appreciated.
Thank you,
Stephen