Hi,
We are using Terminal Server installed on Win 2008R2 with Office 2013.
1.For Some users when they open Excel or Word and try to Print the Office application goes in to "not Responding" Mode and it crashes.
And on Event Viewer :
A)
The program Setup.exe version 15.0.4569.1503 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1370
Start Time: 01cf8ea12b2acfcb
Termination Time: 4
Application Path: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\Office Setup Controller\Setup.exe
Report Id:
B)Faulting application name: msiexec.exe, version: 5.0.7601.17514, time stamp: 0x4ce79d93
Faulting module name: msi.dll, version: 5.0.7601.17807, time stamp: 0x4f80321a
Exception code: 0xc0000005
Fault offset: 0x000000000017bcbe
Faulting process id: 0xf9c
Faulting application start time: 0x01cf8ea0900c6fbc
Faulting application path: C:\Windows\system32\msiexec.exe
Faulting module path: C:\Windows\system32\msi.dll
Report Id: b08f40c2-fa94-11e3-949e-002564fa12d8
2.And When we select "Devices and Printers" Menu it won't display any Printers. And when we restart spooler service it display all the installed Printers. In Short users are unable to Print and office application gets hang.
3.For Some users Excel 2013 gives an pop-up window "Microsoft Excel is waiting for another application to complete an OLE action"
The Printers are installed on Terminal Server through Print Server.
I had tried with Repairing and reinstalling Office 2013 but still the same issue
And for some users they won't face such issue.
Have any idea why Office application is hang and none of the Printer is displayed under "Devices and Printers" ?
Thanks